Head of Customer Excellence

Indie Campers Ver Empresa

Não especificado
Outro

About you

  • 7+ years experience in customer success management, ideally combined background of pre and post-sales experience, including 3+ years of people management experience.
  • Experience in creating and managing customer health metrics, as well as managing the associated tools and processes required to track those metrics.
  • Excellent project management, time management, and communication skills.
  • Proven negotiation skills with all types of stakeholders.
  • 3+ experience with Salesforce, Talkdesk, or similar tools for customer relationship management, analytics, and support.
  • Experience scaling a post-sales team from 10 to 50+ people in a startup environment.
  • Systematic, organized and with strong attention to detail.
  • Self-starter with ability to take on tasks independently and great team-player.
  • Able to work in a highly dynamic and international environment.
  • Perfectly fluent in English (both written and verbal). Mastering of other languages are a strong plus.
  • A strong written and verbal communicator, with great emotional intelligence.
  • Prior work driving customer success at high-growth, consumer-focused companies a plus.

What we offer

  • The opportunity to be a key member in the scaling of a one-of-a-kind company in a fast-growing market.
  • The chance to work with outstanding people from many nationalities and backgrounds in a “scale-up culture”, to revolutionize the campervan road trip market worldwide.
  • Attractive compensation package.
  • Sunny office in the heart of Lisbon.
  • Free perks such as health insurance, road trips in our campervans, gym, breakfast and coffee in the office.

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