NOC Engineer (2nd Level)


Não especificado


Our client is an information and technology company, offering a full range of technology products, solutions and services.


  • Providing a high level of support and advice to the 3rd line (on-site) support and account team;
  • Involved with small to medium sized project work with supervision from implementation team. (Includes MSCs Planned work requiring assistance from the NOC);
  • Mentor to junior engineers of the team, as well as training and coaching all team members;
  • Takes ownership of incidents and progresses them through to resolution;
  • Takes escalations from junior engineers and ensures all high severity incidents are escalated to the IM (Incident Management Team);
  • Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required;
  • Takes ownership of more complex issues than at Junior Engineer level;
  • Takes escalations from SDM and Junior Engineers;
  • Detailed analysis of logs and other output from network devices.


  • 1 to 2 years commercial networking experience;
  • Cisco CCNA or CCNP;
  • In depth working knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing;
  • Good working knowledge of networking hardware, especially from the Cisco Catalyst family, i.e. Cisco 29xx, 35xx, 37xx, 38xx Cisco 26xx routers, 6500 switches, Cisco Nexus family;
  • A knowledge of Brocade products (access, distribution and core);
  • WLAN experience, WLAN Controller and Access Points;
  • Experience of small and medium changes to network infrastructure – IMAC;
  • Working knowledge of Legacy technologies;
  • Avaya switching;
  • Hirschman switching and routing;
  • Siemens switching and routing;
  • Nortel Passport Technology;
  • Experience with network monitoring and troubleshooting tools, e.g. CA Spectrum and E-Health.

Skills Useful

  • Engilsh Language Skills, German is a plus;
  • Previous experience of network design;
  • ITIL Foundation or knowledge of ITIL processes;
  • Understanding of network security;
  • Firewall Principles;
  • Some hands on experience;
  • Continuous Improvement;
  • Bluecoat Technologies;
  • DDI – Infoblox;
  • IPAM;
  • DNS;
  • DHCP.


  • Contract with the company;
  • Competitive salary;
  • Opportunity to join an expanding company.

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