Process Controller – Hospitality

Optylon Group Ver Empresa

Não especificado


Review and improve all processes within the company:

  • Coordination/Proposal of changes and/or new processes;
  • Train existing teams on given processes/procedures;

Control the effectiveness of day-to-day execution of processes:

  • Identifying exceptions and deviations, as well as management of these situations;
  • Facilitate resolution of issues with items not complying with the established processes, with the creation of detailed reports/error analysis whenever inefficient and/or ineffective processes are identified;
  • Notification to team members when processes are not followed;

Monitoring and reporting:

  • Creation of detailed reports/error analysis whenever inefficient and/or ineffective processes are identified;
  • Communication to management;
  • Identifying and implementing what needs to be changed/improved:
  • Implement new or modified processes;
  • Establishment of measurements and targets to improve process effectiveness and efficiency;
  • Training the teams;
  • Time and Resources allocation.


  • Exhibit the ability to provide leadership and work harmoniously with co-workers and perform duties and responsibilities in a manner consistent with the company values
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail with the proven ability to handle multiple projects at once and meet deadlines
  • Ability to work independently and as a member of various teams and committee; work on complex projects with general direction and minimal guidance
  • Comfortable dealing effectively with a diversity of individuals at all organizational levels
  • Excellent communication skills (both verbal and written) and posses the ability to lead accounting team, interact with staff and vendors is required


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