Suporte Aplicacional – Retail / CRM

Experis Ver Empresa

Não especificado

Experis Project Solutions is the business unit of Experis specialized in Consulting and Outsourcing in the area of information and telecommunications technologies.

Our client is a Retail Technological company located in Lisbon. To integrate the clients’ Team we are recruiting for the Applicational Support Department.

Reporting to the IT Operations Lead, the main role is:

  • Determine operational feasibility by evaluating incidents analysis, problem definition, solution development and proposed solutions;
  • Provide information by collecting, analysing, and summarizing development and service issues;
  • Assist the project manager/scrum master/product manager in the incident tickets;
  • Monitor effectiveness of solutions.

Experience Required:

  • BA/BSc degree or equivalent IT practical experience;
  • Previous experience (+ 3 years) as an IT Technician or developer in a IT projects environment;
  • Experience in projects related to customer vision, CRM and/or in retail market will be a plus
  • Experience with services architecture;
  • Knowledge in application servers (e.g. JBoss, IBM Websphere,…) will be a plus;
  • Experience in agile methodologies;
  • Capacity to work with user stories, business process and workflows;
  • Ability to challenge the status quo.


  • Strong analytical mindset and ability, preferably with proven experience, in an analytical role;
  • Ability to, based on business processes and systems analysis, identify bottlenecks and points of improvement;
  • A creative problem solver and decision maker.

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