Dutch-speaking Customer Service Associate

The Job Harbour Ver Empresa

Não especificado
9º Ano

Note: Please only apply if you are fluent in Dutch as this is an important requirement for this position.

The Job Harbour is thrilled to have been chosen as the multilingual/foreign language recruitment agency of choice for an extremely dynamic, multinational company that is increasing their presence in Portugal. They are currently on the lookout for shipshape Dutch-speaking Customer Service Associates to help them steady their well-oiled ship and steer it towards a bright new future.

What are the basic job requirements?

The ideal candidate will have a minimum qualification of matric or similar, and display proven written and verbal fluency in both Dutch (first language) and English (second language). The position requires a structured, systematic approach to troubleshooting and problem solving, based on superior analytical skills. A customer service or technical support background will be preferred, and candidates must be prepared to work on a shift model. A relevant tertiary qualification will be advantageous.

What will the job involve?

The duties of the Dutch-speaking Retail Customer Service Associate will include digital support pertaining to account creation and application, software functionality and a problem-solving role where system configurations and network settings are concerned. Customers will require prompt, detailed and wholly efficient feedback and the associate will act as an intermediary for our clientele by proactively reporting on proposed areas of improvement.

The ideal candidate will take it upon themselves to study the specific product lines and features pertaining to their position, and ensure that the relevant internal reference pages are updated regularly. They will also be required to maintain the operational systems informing interactive website features and report any issues that may arise immediately. Additionally, proactive solution recommendations should be made to the appropriate personnel when an emerging consumer trend is identified.

Relocation package will be provided!

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