Senior Service Sales Engineer

GRUNDFOS Ver Empresa

Não especificado

Purpose of job

Apply technical and customer insights to identify, sell and provide customers with value-adding service and after-sales solutions of high complexity.

Work closely with sales colleagues to ensure a positive customer experience.

Key Activities


  • Proactive promotion and sales of service contracts, comprehensive solutions, energy improvements and other advance Service&Solutions offerings.
  • Follow up on the installed base and replaceable pump market
  • To achieve and meet individual sales targets.
  • Create new sales leads and coordinate with service and equipment sales teams on end-user sales strategy.
  • Work closely with internal partners to maximize customer satisfaction and ensure sufficient follow-up on existing customers on issues such as sales orders, deliveries and debt collections.
  • Provide support in events such as customer trainings, networking seminars, trade shows, etc.
  • Sales pipeline update in a weekly basis. Coordination with Service operations for backlog and urgent matters management
  • Presentation of service quotations to new and existing clients and follow-up on quotations and service reports, by a consultative selling approach with technical support.
  • Develop technical competency on new and existing Grundfos products.
  • Liaise with End Users and Service Partners and contribute to the establishment in service strategy and goals.


  • Responsible for coordinating sales activity within the Portuguese Service&Solutions sales team and coordinating customer-centric related issues and job fulfillment in day-to-day basis with the Iberia Service&Solutions operations team.
  • Critical knowledge and experience
  • University Degree in Mechanical, Civil or Automation Engineering
  • At least 5 years of experience in Engineering / Service Sales / Solution Selling (an added advantage for those with prior experience in pump industry).
  • Professional experience in Manufacturer / Contractor / Facility Manager in Industrial and Water Utilities sectors is highly appreciated
  • High level of English, Spanish desirable
  • A proactive and resourceful individual who possess good communication, negotiation and presentation skills to people of all levels.
  • Able to multi-task and adapt to changes quickly.
  • An innovative and active team player who is capable to come up with new and different viewpoints resulting in team improvement and growth.
  • Must possess driving license.

Residence in Lisbon area desirable

  • Competencies
  • Deciding and Initiating Action
  • Working with People
  • Persuading and Influencing
  • Creating and Innovating
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking


  • English Proficiency
  • Applying Grundfos Sales excellence practices
  • Solution selling
  • Hunting sales
  • Building customer loyalty
  • Accommodating to changing market conditions
  • Business Tools Utilization
  • Work safety
  • Technical analytical

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