Customer Service Engineer (m/f)

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Regarding our partnership with a prestigious company, we are currently looking for:

  • Customer Service Engineer (m/f)


  • Perform as customer’s local interface for service delivery, support and testing;
  • Apply customer specific parametering and configuration in the network element subsystems (KPI and the impact on the performance of the system);
  • Perform Software maintenance activities and complex technical activities such a updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site;
  • Feedback and co-ordination with other service business lines (like Network Planning, System Integration);
  • Participate multivendor and 3rd party activities;
  • Manage customer communication on case level through the case lifecycle, supports Care Program Manager with case communication;
  • Work on EMC Front End, receives the EME case, assess severity and collects information and symptoms needed for technical analyses and activates emergency engineer on duty rote;
  • Ensures the EME case data and reporting quality.


  • MS/BS degree in Computer Science or related field preferred;
  • Excellent customer relation and communications skills (specially in English);
  • Knowledge in IP technologies combined with expertise in Optical Technologies (including DWDM, SDH) and NMS is essential;
  • Understanding of networking/routing protocols, IP/MPLS, Ethernet, CE, OSPF, BGP, DWDM, Long Haul & Metro Transport;
  • Strong flexibility to adapt in a dynamic environment;
  • Excellent interpersonal skills, with ability to work independently and/or as a member of a team lead and influence staff and subcontractors;
  • Disponibility to attend in emergency and 24/7 duty;
  • Availability to travel within EMEA region.


This is an opportunity to develop your skills and career on a multicultural setting, integrated in a multinational project, where you will be provided initial and continuous training and an attractive salary package.

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