Application Support Engineer (Telecom)

Dellent Consulting Ver Empresa

Não especificado

Dellent is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services, and we are hiring .NET Engineers for a long term contract role in Coimbra.

We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work and solving complex problems through technology – then Dellent is right for you!

The Role

As the Application Support Engineer, you will be working alongside an extremely talented team of Developers, within a technology-driven environment. The Application Support Engineer will be tasked with providing technical support for enterprise applications that are central to our client business in Telecom area.

The Application Support Engineer will be the first port of call for any issues raised. You will be responsible for communicating with technical and non-technical users via telephone, face to face and remotely. As a result, excellent communications skills and prior customer facing experience is imperative. Whilst being immersed in the latest technologies, the Application Support Engineer will learn quickly on the job and will be expected to take initiative when required.

The Requirements

Technical skills:

  • 2+ years in telecommunications industry experience;
  • Good understanding of Transmission Technologies (DWDM, Ethernet L2/L3, IP, Carrier Ethernet, PTN/MPLS, GMPLS);
  • Good knowledge about Operating Systems (Windows and Linux) and Oracle;
  • Ability to debug software problems and discuss the cases with software development teams;
  • Strong analytical skills to create Test Cases in complex network scenarios.

Soft skills:

  • English spoken/ written is mandatory;
  • Driven, persistent, and determined;
  • Excited by fast paced and high energy environments;
  • Strong customer focus;
  • Good communication skills, ability to clearly articulate solutions to the customer.

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