Costumer Service Agent – French Speaker (m/f)

Siemens Ver Empresa

Não especificado

Shared Services are a strategic partner for Siemens who provide internal services in Sales Orders, Finance, Human Resources and Supply Chain Management, supporting our internal customers and colleagues in a professional way that allows them to fully concentrate on their core activities.

As part of Business Shared Services, Sales back office department is responsible for the review, validation and process customers sales orders, ensuring their completeness, accuracy and compliant with current business rules and policies.

To start up this new project we are looking for a Costumer Service Agent – French Speaker (m/f)

What are my responsibilities?

  • Answers Siemens customers calls and emails
  • Clarify/inform about status of goods delivery
  • Clarify doubts with factories or with order managers
  • Ensure high level quality in all communication on behalf of Siemens with end customer in order to guarantee their satisfaction

What do I need to qualify for this job?

  • Proficiency in French – minimum C2 level (able to communicate freely with customers and sales managers)
  • Proficiency using Microsoft Office Tools – (Outlook, Excel)
  • SAP knowledge (Module MM/FI, SD will be a plus)
  • Experience in Industrial environment or logistics will be a plus
  • Service Attitude and customer oriented
  • Ability to multi-task, manage against deadlines
  • Strong work ethic – we are always acting in name of Siemens
  • Problem solving and fast thinking will help to resolve daily management issues
  • Communication skills, ability and self confidence to speak by phone

What else do I need to know?

In Siemens Portugal we offer the possibility to integrate a young, dynamic and very multicultural team and to grow within one of the most solid multinational companies operating in the market.

From our Shared Services Hub in Lisbon we provide services to more than 60 Siemens entities across 22 countries, in more than 15 different languages.

As a leading global engineering and technology services company, Siemens provides innovative solutions to help tackle the world’s major challenges in the areas of electrification, automation and digitalization.

That’s why we are always looking for curious, open-minded people, people who dare to ask tough questions. Like every Siemens employee worldwide. Are you in?

If this offer meets your professional aspirations, please send your application in English.

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