Customer Support Specialist (m/f)

ManpowerGroup Ver Empresa

Não especificado
Licenciatura

Responsibilities:

  • Deal directly with customers by phone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated manager or director
  • Keep accurate records of customer inquiries, interactions, and details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Troubleshoot technical problems and escalate bug reports to management
  • Performs additional tasks according to business needs

Requirements:

  • Fluency in English – both written and verbal
  • Fluency in one or more of the following languages: French or German or Italian or Dutch
  • High school, college or university degree
  • Excellent customer care skills
  • Excellent knowledge of MS Office applications and very good typing skills
  • Good organizational and problem solving skills
  • Ability to work under targets and with deadline
  • Sense of discretion around confidential information
  • Strong time management/prioritization skills and multi-tasking ability
  • Ability to work independently and in a team, anticipate problems and suggest solutions
  • Able to handle difficult conversations with patience
  • Experience in a multinational environment is an advantage

What would be considered as an advantage:

Experience with relevant applications, including but not limited to:

  • Web-based content management Systems
  • CRM/Customer Support Tools
  • Social Media Applications (Facebook, Twitter, etc.)
  • Hands-on experience with user-generated content (either personally or professionally)

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