Customer Care Advocate

Undandy Ver Empresa

Não especificado
12º Ano

We are a fast-growing start-up dedicated to handcrafting exceptional leather shoes for gentlemen around the world. We are currently seeking to expand our Customer Care Dream Team, and we are seeking people who have a deep passion for helping others.

Our definition of Customer Care cannot be said better than Mahatma Gandhi himself,

“A customer is the most important visitor on our premise, he is not dependant on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” – Mahatma Gandhi

If you have a tingling sensation in your belly after reading this, then you may be the person we are looking for.

SKILLS we seek:

  • Team player
  • Empathetic
  • Emotionally intelligent
  • Respectful
  • Solution oriented
  • Resourceful communicator

DUTIES to complete:

  • Build and maintain healthy relationships with our clients on a daily basis
  • Actively communicate with clients via live chat, phone, email, and social media platforms
  • Resolve issues efficiently and effectively while implementing internal procedures
  • Work as a team player to achieve daily productivity and performance expectations
  • Continuously improve level of service and response times

QUALITIES we are looking for:

  • Ability to clearly speak and write in English
  • A person with a can-do attitude is required
  • Previous experience
  • A team player
  • Basic knowledge of men´s fashion


  • Fun, fast, and friendly culture
  • Growth and development within the company
  • Working in a multicultural environment
  • Morning meditation + weekly chess lessons
  • Great atmosphere + stunning view of Lisbon
  • Competitive salary + health insurane

Does this resonate with you?

If so, please send your CV + cover letter.

Important: your cover letter should include what customer care means to you, why you would be the perfect fit for Undandy, and how do you think you will add value to our team.

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