As a software engineer you will act as second line of customer support, helping the support associates deal with customer requests and, depending on their complexity, dispatch them to the third line of support or to the development team. You can also be called to respond to customers directly. Support related communications is mainly provided via email. However, telephone communications and webinars will also be possible.
Following customer support requests, you will link with the documentation team in order to complement missing topics and develop sample applications.
After acquiring deep expertise about the product you will create knowledge base articles and enrich the public forum in order to facilitate the customer understanding of the product feature set.
As a software engineer you will also be involved in full cycle software development of libraries and utilities required by customers when using our products.
A university graduate (computer science, software engineering), with a thorough understanding of software. You have good skills on general programming (.Net C# and Java), software documentation, software debugging, software testing, problem solving and software requirements.
You also have a thorough knowledge of internet security (web services, authentication, encryption, etc.). Knowledge of Mobile device related technologies (Windows Mobile, Android, etc.) is a plus.
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