WFM Manager

arvato Ver Empresa

Não especificado
Bacharelato

Would you like to be part of an international team with good career opportunities?

Responsibilities:

  • Forecasting, scheduling and real time controlling
  • Compliance Management
  • Ensures that Contact Centre is aware of legal requirements and that work processes are adapted to meet those requirements.
  • Manages schedule adherence reporting and operation team´s feedback process regarding disciplinary actions for schedule adherence and call centre policies that impact KPIs.

Reporting:

  • Reports payroll for Contact Centre to HR including regular time pay, over-time pay, holiday pay, and personal time off pay.
  • Generates and implements automated reports as requested to manage KPIs of business.
  • Works with central departments to implement automated and Business Intelligence tools.

Your experience:

  • Bachelor’s Degree in computer science, statistics, mathematics, finance, general business, accounting or a related field.
  • Previous experience required, minimum 2 years, in similar functions.
  • Basic knowledge of programming, preferably VB and SQL.
  • Basic knowledge of Business Intelligence tools.
  • Very good analytical mathematics skills.
  • Proficiency in Microsoft Excel, Word, Access, Windows operating systems.
  • Proficiency in English (C1-C2) and very good Spanish (B1-B2).
  • Solutions oriented and multi-task.

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