Software Engineer

MCL Technologies Ver Empresa

Não especificado
Licenciatura

Job Description

As a software engineer you will act as second line of customer support, helping the support associates deal with customer requests and, depending on their complexity, dispatch them to the third line of support or to the development team. You can also be called to respond to customers directly. Support related communications is mainly provided via email. However, telephone communications and webinars will also be possible.

Following customer support requests, you will link with the documentation team in order to complement missing topics and develop sample applications.

After acquiring deep expertise about the product you will create knowledge base articles and enrich the public forum in order to facilitate the customer understanding of the product feature set.

As a software engineer you will also be involved in full cycle software development of libraries and utilities required by customers when using our products.

Qualifications

A university graduate (computer science, software engineering), with a thorough understanding of software. You have good skills on general programming (.Net C# and Java), software documentation, software debugging, software testing, problem solving and software requirements.

You also have a thorough knowledge of internet security (web services, authentication, encryption, etc.). Knowledge of Mobile device related technologies (Windows Mobile, Android, etc.) is a plus.

Key attributes

  • You are thorough and precise.
  • You have a sense of responsibility.
  • You are very customer oriented and enjoy working with people. You are tactful and patient.
  • You are flexible and highly self-motivated.
  • You can handle several tasks simultaneously.
  • You are flexible and willing to travel for short periods at short notice.
  • Strong English language verbal and written communication skills are required.
  • You have at least five years of working experience.

We offer

  • A full-time job with main office in Lisbon, Portugal.
  • Continuous learning in the technology market of people & goods identification.
  • Work within a young international professional team.
  • Attractive remuneration package and large compensation and benefit plan.

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