IT Assistant (Desk-Side Support)

Não especificado
Licenciatura

The primary objective of this position is ensuring that the support service levels are achieved.

It’s required a IT Desk-Side Support that will operate in conjunction with the IT Country Manager, business, EMEA IT, Global IT, ensuring that appropriate services are provided as well as managing those relationships and the associated delivery on an on-going basis.

  • Providing face to face support as well as over the telephone, email, etc.
  • Remotely, troubleshooting hardware and software faults, etc.
  • Supporting MS environment, Windows 7, Windows 10 and Office365.
  • IMAC service. (PC installation / Config)
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • Ensuring SLA’s are achieved and service quality and client expectations are met or exceeded;
  • Others IT services related with the position.

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