Position opened for Advisor and Team Leader levels
- You will be taking care of our customer’s requests, catering to their needs and expectations and respecting internal policy in terms of quality and following set deadlines.
- In parallel, you will develop in-depth knowledge of different aspect of the product and liaise with internal services on behalf of our members.
- You will be in charge of managing the analysis of customer needs, giving personalized advice, providing recommendations and solutions.
- You will centralize issues brought up by our customers, will analyze the processes and procedures and will make proposals aiming to improve them.
- You will join a young and dynamic team who provides an exceptional service.
Educated to degree level, the ideal candidate needs to have:
- 3 years experience minimum as a customer advisor
- Excellent relational abilities in order to interact in a professional way with his various interlocutors
- Passion for delivering exceptional service
- Excellent communication and interpersonal skills as well as written language proficiency (French, English, Spanish, Italian, Portuguese, Brazilian, Polish…)
- Problem solving and decision making skills, proactive and a good team player
- Ability to work with autonomy
- Organizational skills and respect for deadlines
- The position is available starting 8 december 2018 in Lisbon
The Customer service is open from 7.00 am to 11.00 pm.