Customer Advisor (M/F)

John Paul Ver Empresa

Não especificado
9º Ano

Position opened for Advisor and Team Leader levels

ASSIGNMENTS

  • You will be taking care of our customer’s requests, catering to their needs and expectations and respecting internal policy in terms of quality and following set deadlines.
  • In parallel, you will develop in-depth knowledge of different aspect of the product and liaise with internal services on behalf of our members.
  • You will be in charge of managing the analysis of customer needs, giving personalized advice, providing recommendations and solutions.
  • You will centralize issues brought up by our customers, will analyze the processes and procedures and will make proposals aiming to improve them.
  • You will join a young and dynamic team who provides an exceptional service.

CANDIDATE PROFILE

Educated to degree level, the ideal candidate needs to have:

  • 3 years experience minimum as a customer advisor
  • Excellent relational abilities in order to interact in a professional way with his various interlocutors
  • Passion for delivering exceptional service
  • Excellent communication and interpersonal skills as well as written language proficiency (French, English, Spanish, Italian, Portuguese, Brazilian, Polish…)
  • Problem solving and decision making skills, proactive and a good team player
  • Ability to work with autonomy
  • Organizational skills and respect for deadlines
  • The position is available starting 8 december 2018 in Lisbon

The Customer service is open from 7.00 am to 11.00 pm.

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