Front Office Manager

The Independente Collective Ver Empresa

Não especificado

We are The Independente Collective, a creative hospitality project. We represent a collective of properties defined by their singularity and originality, where unique and authentic experiences are created and shared by all those who visit us and work with us. We believe a hotel or a restaurant should be more than a place to sleep or have a meal, which is why we design our venues to foster human connections and the sharing of experiences and cultures.

Our most recent project The House of Sandeman Hostel and Suites is a new type of creative hospitality, where guests can experience the city like locals while celebrating the legacy of one of the world’s most inspiring brands. Located in the Sandeman Cellars Building, on the verge of the Douro river and overlooking the Ribeira and downtown area, The House of Sandeman Hostel and Suites will be the world’s first branded hostel and will introduce bold new hospitality experience.

To join our team in Porto, we are looking for a Front Office Manager, with an open mind and a story to tell, ready to welcome our guests in a natural and authentic way.

You will…

  • Oversees the FO Department and allocates the available resources to achieve the organizational goals
  • The basic function of FOM is to supervise all the FO personnel & to ensure the proper and smooth operation of the department, that includes the reception that is also a bar and a lounge area that needs to be activated to promote an exceptional social experience to our guests
  • Monitors Social Media and replies to reviews under the coordination of the Director
  • Reports to Director
  • Replaces Director when on leave according to tasks delegation
  • Performs MOD

Your tasks will be…

  • Responsible for the performance and quality control of FO (Reception, Bar & Lounge area)
  • Directs and coordinates the activities of FO (Reception, Bar & Lounge area)
  • Perform the function of a link between the management and the FO staff
  • Performs stocks control and budgeting function
  • Plans present & future need of resources
  • Schedules the tasks and schedules of the FO staff
  • Evaluates the job performance of FO staff & fills their appraisals
  • Proficiently performs all tasks related to FO receptionist, concierge and bartender (under the coach of the Bar Chef)
  • Resolves guest problems quickly, efficiently and courteously
  • Reviews, monitors and acts upon all reports generated by all the sections, included night auditors report
  • Defines FO SOPs and ensures all SOPs are followed
  • Conducts training programs
  • Maintains coordination & good communication with other departments specially with Housekeeping and Maintenance
  • Co-coordinates maintenance daily operations with Executive Housekeeper
  • Conducts regular staff meetings and staff briefing
  • Resolves employee grievances
  • Motivates the staff to work in a team within the department and with the other departments to achieve the organization objectives
  • Coordinates with the sales & marketing team to ensure maximum sales
  • Participates in the recruitment process for the FO candidates

You are/have…

  • Bachelor degree in hospitality management or related fields preferred
  • Proven experience in a similar role as Front-Office Manager, at least 1 year
  • Proactivity and able to work independently
  • Good organizational and coordination skills
  • Customer service oriented
  • Relates easily with others
  • A team player with leadership skills
  • Well-presented and groomed individual with an outgoing and friendly attitude

Extra points!

  • Experienced user in the Newhotel PMS is valued
  • Speaks a 3rd language, besides Portuguese and English
  • Pre-opening experience is valued
  • From/ lives/ knows well Porto area
  • Thinks out of the box and able to drive change and look for operational efficiencies

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