Iberostar Hotels & Resorts is looking for a Group & Events Coordinator for a new opening in Lisbon!
The responsibilities of the job are:
Responsible for responding to all group and event enquiries according to the Groups & Events Manager guide lines;
Make sure that all the request should be answered in 24 hours;
Review rates, groups, deadlines and waiting lists;
Meet and greet the client and conduct site inspections;
Organize hotel visits and attend unexpected requests;
Must be involved in the negotiations for groups and events in order to maximize the hotel results;
Always promote the hotel facilities and also have the knowledge of Iberostar Lisboa competitors’ strengths and weakness;
Has to follow up on the booking, to convert the business and to negotiate the contractual terms with the clients;
Ensure that the confirmed client requirements are presented as requested and contracted;
Weekly responsible to report all groups and events to the Groups & Events Manager informing which proposals were presented, the actual status, the follow ups, position vs. competitors, and what would be needed to materialize the group/event (if possible);
Have to follow up with hotel and complete the billing process and ensure that the pay master is balanced and closed;
Should perform Groups & Events Coordinator tasks with the highest standards.
The requirements needed are:
Must maintain at all levels an excellent team work and a very clear communication and relation with all of the hotel departments at Iberostar Lisboa and all Iberostar Hotels & Resorts departments;
A strong command of both written and spoken English is required as well as Portuguese; Spanish knowledge would be an asset;
A bachelor´s degree in Tourism and/or Hospitality management is required;
Previous experience is required.
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