Payments Clerk

Hiscox Ver Empresa

Não especificado

We recognise the need for greater flexibility and know how important this is to you. We are happy to consider flexible working arrangements such as e.g. flexible hours.

About Hiscox UK And Ireland

Hiscox UK & Ireland is a leading brand in the insurance market, recognized as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role

This will be a newly formed role integrating the Credit Control team launching as part of an exciting new team. Based in Lisbon, your focus provide support, handle and solve any payment related queries in connection with the Payments team in York to ensure the best solution to our customers, staff and Brokers. In addition you will also be responsible to run and prepare the Direct Debit processes working closely with Credit Control and Cashier colleagues.

This will require a “whatever it takes” attitude and getting your sleeves rolled up for you to help build this new team of 12 in total, and is a great opportunity to contribute to the overall success of the Credit Control Department in achieving its’ objectives.

What You Will Be Doing

  • Handling of complex payment queries Liaise in a professional manner with external and internal customers using the most appropriate medium, e.g. telephone, email, letters etc.
  • Adheres to quality standards and BAC’s and SEPA rules.
  • Working from a workflow of payment tasks
  • Quality check on automated controls and measures and corrections of any failures on Direct Debit process
  • Analyse payment data to ensure customer payments and refunds have been processed successfully
  • Working with Finance, Payments and Operations team in the UK to handle accounting queries
  • Data cash administration – verifying transaction and correction of erroneous entries

Person Specification

Our must-haves

  • Be a graduate, or have a professional qualification in a finance related disciple
  • You will have experience in a similar role with demonstrable capability to meet demanding deadlines
  • Proficient in written and spoken English
  • Good mathematical analytical skills and ability to analyse complex data with effective decision making in complex business/technical issues
  • A positive can-do attitude to work, results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical
  • Strong writing and editing ability, with attention to detail
  • Can prioritise and organise your workload to produce high quality work when under tight deadlines
  • A creative problem solver
  • Good Excel and Outlook skills
  • Our nice-to-haves
  • Portuguese would be a plus
  • Previous experience with AS400, Cognos or Magic

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Please note that this role will require frequent travel to the UK (80% Lisbon, 20% UK).

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