Maintenance Services Representative, Lead

Panasonic Avionics Corporation Ver Empresa

Não especificado
Licenciatura

Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver industry leading in-flight entertainment through video, audio, games, software applications and telecommunications.

Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage and as we enter an exciting period of rapid global expansion to support new business, we are seeking a Maintenance Services Representative, Lead to join our new operation in Lisbon, Portugal

As a Maintenance Services Representative, Lead you will perform maintenance, preventive maintenance, and alterations to Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems on aircraft subjected to FAA/EASA Part 121 & 145 to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.

As a Maintenance Services Representative, Lead your duties will include:

Supervise

  • Assist in developing a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
  • Lead line technicians as they perform their duties.
  • Schedule line technician’s daily maintenance activities.
  • Aircraft/IFE Maintenance and Support
  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems on aircraft subject to EASA Part 121, & 145.
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer’s views and negotiation points.
  • Technically support the customer as a liaison between line operations and PAC departments.
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.

Training / Documentation

  • Perform daily data entry tasks and administrative duties.
  • Operate as the local trainer on the PAC IFE SYSTEM.

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