Service Manager Managed Services

Não especificado
Licenciatura

Purpose Of Role:

  • The role holder is a strategic professional, responsible for representing the company and selling its products, services and bespoke solutions in an assigned service.
  • The role holder will have a technical understanding of BT’s portfolio to be able to tailor solutions to customer requirements.
  • He/she stays abreast of the latest sales developments and contributes to the functional strategy by applying this within the organisation.

Key Responsibilities:

  • To establish key customer relationships with the support of the customer contact strategy.
  • To understand customer requirements and offer bespoke solutions tailored to their needs
  • May have line management responsibility, or may assist in training/coaching.
  • To control the service in terms of SLA, KPI and improvement plans.

Business Impact:

  • Medium-term business strategy and objectives typically guide this role, although there will be involvement in the formulation and development of future policy.
  • Impact is primarily short-term but develops plans over the medium term.
  • Assesses customer relationships and service level.

Authority/Decision Making:

  • Maintains a regular senior level relationship both with customer and internally following the customer contact strategy.

Qualifications:

  • Graduate or relevant job experience highly desirable

Skills/Experience:

  • Significant experience within the sales environment, in particular solutions sales.
  • Evidence of driving up revenue growth and customer satisfaction.
  • Sound technical understanding of BT’s products and services
  • Excellent communication, presentation and negotiation skills
  • Fluent Portuguese, English and Spanish required.
  • EU Citizenship required.

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