Tour Guide Manager / Corporate Coach Trainer

Grand Circle Corporation Ver Empresa

Não especificado
Licenciatura

AMERICAN TOUR OPERATOR IS LOOKING FOR

  • Tour Guide Manager / Corporate Culture Trainer
  • with experience in Performance Management,
  • Coaching and Team development
  • Fluent English
  • Based in Spain or Portugal
  • The successful candidate will be responsible for an international team of Tour Guides leading Senior Americans on our Land tours in Spain and Portugal.

WHO WE ARE LOOKING FOR

  • A strong and engaging leader who is flexible, creative, independent and highly organized
  • Previous experience in training, coaching and/or managing people (Sales Call Center and/or Travel sector is an advantage)
  • Excellent verbal and written command of the English language
  • Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect
  • A self-starter who is able to prioritize projects based on the needs of the business
  • Demonstrated success in making tough decisions and taking risks
  • Ability to travel up to 50% of the time and willingness to invest in longer work hours
  • Dependability, candor, strong work ethic, time management are all pre-requisites

RESPONSIBILITIES INCLUDE

  • Hire and train Tour Guides based on their culture fit with our Company Values (skills and experience are second):
  • Develop hiring and training plans to staff all departures with high performing Tour Guides
  • Lead Tour Guide meetings and trainings in office environment and on the road trip simulations
  • Develop individual training plans for newly hired Tour Guides
  • Drive achievement of Regional Excellence Goals through:
  • Live coaching of Tour Guides over the phone, via Skype, and in person
  • Ride along with Tour Guides while on tour to support performance
  • Assigning Tour Guides based on past performance and company needs
  • Terminate low performers
  • Interact regularly with travelers on site
  • Offer 24/7 emergency support for all Tour Guides
  • Manage all administrative duties while on the road and in office:
  • Read all passenger quality reports and comments to develop coaching plans for Tour Guides
  • Create and distribute Weekly Newsletter to Tour Guides
  • Weekly reporting to Regional Leader and to Boston HQ

REQUIREMENTS

  • 2+ years experience hiring, training, coaching and managing individual and Team performances
  • HR Experience in corporate culture Hiring/Training and/or Sales Call Center Coach
  • Proven ability to motivate and manage people to achieve quality results
  • Able to prioritize key actions to achieve goals and is a self-starter
  • Demonstrated success in making tough decisions and taking risks
  • Ability to communicate 1×1 using a feedback model
  • Ability to drive performances in a fast pace environment
  • Confidence in Public Speaking and Presentation
  • Proficient in Microsoft Word and Excel
  • Travelling 50% of time
  • Experience in Travel Business is preferred

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