Helpdesk Technician

OutSystems Ver Empresa

Não especificado

OutSystems is a Great Place to Work and its business outlook outpaces almost all competitors, having grown at 50% in 2015. With a unique culture based on 7 simple principles, OutSystems is a recognized industry leader with an enviable portfolio of happy customers, a healthy business model, strong financial position, fantastic culture, and amazing team.

About you as a Helpdesk Technician

You will be responsible for supporting OutSystems users and partners. Our goal is to provide excellent technical support for

Outsystems staff and partners. You should have a high level of energy, enthusiasm, intelligence, creativity, and adaptability. You understand what “good communication” means and thrive in a high performance team.

Challenges and Responsibilities:

  • Continuous enhancement of the support knowledge base for the team’s self-service portal;
  • Optimize operation for maximum productivity;
  • Share best practices with the team and other areas of the company.

We need this from you:

  • 5 years experience as IT HelpDesk /Service Desk;
  • Team player with great work ethics and accountability;
  • Fluent English verbal and written skills;
  • Able to work in a creative (and fun) environment;
  • Education: Bachelors or Masters Degree in Computer Science or Software Engineering preferred.

We value this:

  • Knowledge of fundamental operations of relevant software, hardware and other equipment;
  • Aptitude or experience of customer service practices;
  • Experience in Mac and Windows environment;
  • Experience with Linux is a plus;
  • Fast learning skills;
  • Problem analysis and solving skills.

What We Have to Offer

  • Young, talented, and motivated people all over the place.
  • Relaxed and diverse workplace with fun areas and cool office perks.
  • Competitive compensation package.

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