Service Technician

Não especificado
Licenciatura

Execute Service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB

Tasks

  • Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
  • Contributes to customer satisfaction by executing Service work according to customer order and expectation.
  • Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally
  • Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities
  • Proactively identifies suggestions for product and quality improvement and communicates them further in the
  • ABB organization. Provides recommendations to management to improve operations and customer service

Requirements

  • Maintenance training, preferably on utility/industry power equipments;
  • Minimum 2 years of experience in Service function
  • Strong Service mind-set
  • Strong availability and autonomy behavior;
  • Knowledge of English and Portuguese, both written and spoken;

Additional Information

  • Availability to travel both in Portugal and abroad.
  • Integration in a dynamic and results oriented team;
  • Remuneration package according to the experience presented;
  • Training and career opportunities within ABB Group;
  • Fringe benefits according to the local policy.
  • ABB (www.abb.com) is a leading global technology company in power and automation that enables utility, industry, and transport & infrastructure customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in roughly 100 countries and employs about 135,000 people.
  • Professionals ( > 2 years of work experience)

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