Head Global Trade / Trade Finance

Experis Ver Empresa

Não especificado

Main Purpose of Role:

Our Client is a leader in banking and financial services that can offer you an exciting and truly global career.

Main Responsibilities:

  • Ensure fulfilment of Compliance and Ethic Rules, in accordance with Bank procedures;
  • Responsible for Operational Risk and Reputation, participating in the development / updating of mapping risk and fraud;
  • Monitor, guide and manage Team Leaders’ performance to ensure timely, professional and excellent delivery of services to customers;
  • KPI’s reporting; review reports submitted by Team Leaders;
  • Revision, update and validation of Operational Procedures;
  • Apply LEAN Strategy / Methodology;
  • Skill Variability within the Team;
  • Support Cash Management / Coverage / Legal Departments;
  • Provide regular training to internal and external customers;
  • Efficiency review : ensure adherence to quality standards, policies and procedures;
  • One to one periodic meetings with Team Leaders and every member in the team;
  • Guide the Team in handling difficult or complex problems or in resolving escalated complaints or disputes;
  • Annual appraisal and compensation review of the Team;
  • Promote meetings with HR, in order to offer the team best training opportunities;
  • Team Spirit : weekly White Board meeting with special incidence in this theme / periodical outdoor meetings.

Skills and Experience Required:

  • Degree in Bank Management, Economics, Law or others;
  • At lease 5 years experience as Operations Manager;
  • Experience in Global Trade Services;
  • Mastering Microsoft Office Tools:
  • Excellent communication skills, both verbal and written;
  • Entrepreneurial Spirit: vision, flexibility, initiative, analytical skills;
  • Fluent in Portuguese and English.

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