Reservation Executive

TERRA INTERNATIONAL LTD Ver Empresa

Não especificado
12º Ano

Department

The Reservation Department is responsible for identifying guest needs, assisting guests in effective & efficient manner, converting business, maximising revenue, ensuring complete and accurate update of information in compliance with company policy and strategy

Job Description

Job responsibilities will include, but not limited to the following:

  • Revenue driven and able to take decision on his/her own.
  • To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills.
  • To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
  • To be fully conversant with all market segment and rate plans, together with special rates and packages.
  • To maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques.
  • To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day.
  • To deal with emails, faxes, correspondence, checking guest status (VIP’s, regular guest …), group allocations, and to respond to guest requests on a daily basis.
  • To handle customer queries and complaints relating to the Reservations Department.* To complete the Free-sale charts on a weekly basis for companies with rooms on allocation.
  • To generate Sales Leads for potential Corporate Accounts.
  • To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information.
  • To maintain the Reservation files in an up to date and accurate manner.
  • To work closely with Front Desk and Events to maximize Guest Expectations and Loyalty

Requirements

To move into this position you should have:

  • Must have strong proficiency in speaking, reading & writing English and Portuguese.
  • The ideal candidate will possess a minimum of 2 years of work experience in the relevant field.
  • Relevant exposure within a 5 Star Hotel
  • Good interpersonal skills
  • Very good skills of Words, excel and similar
  • Attention for details
  • Excellent administration skills
  • Knowledgeable in handling Channel management system, Rate loading in various channels and pricing.
  • Able to work under pressure
  • Willing to learn & develop
  • Able to work on shift basis – days, evenings, nights and weekends
  • Must be able to sit 8hrs a day while maintaining a smile and positive attitude
  • Must be proactive

ABOUT OUR RESORT

At Europe’s end, the Algarve lies a preserved secret that was fashioned for those that value the serenity of cultured natural surroundings. Amidst Quinta do Lago a piece of heaven with 3 of Europe’s best golf courses, a natural park, 3 km of beaches and 1594 acres of pine trees & lakes rests Monte da Quinta Resort with its manicured gardens and unique hospitality approach. We pride ourselves in creating an experience that is enticing for older & younger generations alike.

The resort offers 132 styled suites on 2 floors, an internationally tinted cuisine, a kids club to treat the little ones, a lounge bar to kick back and indulge in our signature cocktail, a spa for the indulgent, a gym for the active, a business center for the workaholic, a game room for the playful, a pool & a bioorganic swimming pond to cool off in the summer heat.

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