The Advanced Customer Services (ACS) practice is a unit within the Oracle Portugal (Lisbon) Customer Services Organization that establishes long term relationships with many of Oracle’s largest customers in EMEA through a complete service portfolio from design to annual support contracts.
Advanced Support Engineers (ASE), working within ACS organization, deliver proactive and reactive technical services to these customers, assisting them to maximize the stability, availability and performance of their critical business systems.
The Deployment team within ACS Spain has the responsibility to deliver services before GoLive, i.e. design, build & readiness. This is an EMEA role and you will be expected to travel frequently.
The role is focused on design&build for private and public clouds focusing on infrastructure (IaaS) using products like Engineered systems (SuperCluster , Exadata , Bigdata, ZDLRA, PCA) , server&storage (M7, ZFSSA, FS1), cloud machines ( OCM, ExaCM.,..) and the Oracle Public Cloud (OPC).
As a member of the ACS delivery organization, your focus is to deliver post-sales services and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries as well as, technical questions. As primary point of contact for customers, you are responsible for facilitating customer relationships with ACS and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for delivering the ACS services. Designing a pillar architecture, install&configure Oracle products specially Engineered Systems and Cloud and resolve complex technical problems. You should be highly experienced in Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with 10 years related experience. Experience with Oracles core infrastructure products and tools are important. Your experience in designing innovative business solutions (cloud an on premise) for clients will be highly appreciated.
Minimum of 5 years on infrastructure experience in Engineered systems, server, Solaris/Linux, storage, networks, virtualization.
Wide knowledge of Oracle infrastructure products
high availability, backup&recovery and disaster recover knowledge
Engineered Systems (Exadata, BDA, ZDLRA, SuperCluster)
ITIL service management background
Oracle Public Cloud (OPC) IaaS skills desirable
Oracle Cloud machines (OCM, ExaCM,..) : desirable
Engineered Systems (ZDLRA, BigDataAppliance, PCA): desirable
database skills desirable (DBaaS, DBCS, RAC, RMAN, OSB, Data Guard,…)
Oracle or other certification: desirable
Language Skills: Portuguese and English
University Degree or comparable education/professional experience Work experience with Oracle Products (in ACS, Consulting, Education, presales, others) would be ideal. At least 5 yrs experience with Oracle Infrastructure products.
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