French Sales Quality Analyst & Trainer

Talent Search People Ver Empresa

Não especificado
12º Ano

Luxury travel club, offering unforgettable getaways, at unbelievable prices.

Main Responsibilities as Trainer:

  • Support the development and customer operations training function;
  • Plan, prioritize schedule all training requirements;
  • Create new and develop existing training material;
  • Ensure training standards of excellence;
  • Assist Supervisors and Managers with the transition of new recruits into the floor.

Main Responsibilities as Quality Analyst:

  • Monitoring contacts between agents and customers;
  • Ensuring the success of preventive and corrective actions;
  • Promoting actions to optimize the achievement of Key Performance Indicators.

Requirements:

  • Native, near native French speakers (mandatory);
  • Fluency in English (mandatory);
  • Sales experience (mandatory);
  • Work experience as a trainer in a contact center environment (preferable);
  • Work experience as a quality analyst (preferable);
  • Affinity with travel industry / travelling (preferable);
  • Creativity, dynamism and customer orientation.

Offer:

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

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