CRM Implementation Consultants

Talisma Ver Empresa

Não especificado
Licenciatura

With the guidance from a Senior Consultant, he/ she will:

  • Evaluate the customer’s business processes against the standard Talisma/ CampusNexus CRM functionality.
  • Provide in-depth participation on the business requirements review, the definition of the statement-of-work, the implementation as well as on the user acceptance testing phase of the project.
  • Assist in pre-sales processes and requirement discussions.
  • Responsible for documenting the business requirements to express what actions a solution must take and what outcome is expected.
  • Conduct project reviews to ensure compliance with project goals and operability of solution. Manages the quality of the deliverables throughout the project life cycle.
  • Follow the implementation methodology for Talisma/ CampusNexus CRM.
  • Responsible for configuring and customizing the Talisma/ CampusNexus CRM application to achieve the customer’s business requirements.
  • Maintain and develop the functional design document that will drive the development process (if modifications, customizations or add-ons are required, either to processes or to the Talisma/ CampusNexus CRM application.)
  • Train customer resources to successfully use and maintain the CRM application.
  • Conduct Talisma/ CampusNexus CRM demonstrations.
  • Drive continuous process improvement in the implementation methodology and best practices.
  • Handle escalated customer issues. Responsible for transition to Support.

Skills, Requirements and Experience

  • Bachelor’s or Master’s (preferred) degree in related field.
  • Consulting experience on CRM products with focus on business modelling and software implementation preferred.
  • 2+ years working with project teams in software installation, configuration, customization and implementation with CRM packages.
  • 2+ years of experience conducting highly visible presentations, formal classroom training on software applications or in a technical field preferred.
  • 2+ years of demonstrated experience using Microsoft technologies (C#/VB, ASP.NET, SQL Server, TSQL, Windows Server, IIS) and other technologies (HTML, Jscript, Web Services)
  • Ability to quickly learn new technologies to explain all products and services.
  • Software troubleshooting skills required.
  • Excellent written and oral communication skills. Proven effective listening skills.
  • Excellent knowledge (written and spoken) of 2 European languages (Portuguese, English, Spanish or German) is mandatory; working proficiency on a 3rd language will be valued.
  • Solicits different viewpoints; shares knowledge and insights.
  • Ability to follow a project plan with attention to detail and follow through.
  • Demonstrated ability to work in a team and matrixed environment.
  • Able to influence, negotiate and build consensus.
  • Must be able to travel 15% to 40% and flexible to work additional hours at customer site as requested.

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