Field Engineer

Carestream Ver Empresa

Não especificado
Licenciatura

JOB RESPONSIBILITIES:

  • Provide Hardware and Software On Site Installation Service as well as Post-Installation hardware and software service and support both on site and via remote connection for our customers medical environment for Direct
  • Radiography, Computed Radiography, Printing and available attached Connectivity Devices.
  • Provide Equipment and System Maintenance as well as Modification Activities both on site and via remote
  • Provide all required regulatory activities, legal testing and verification checks and assessments.
  • Improve customer satisfaction with active participation in offering extended service activities and programs
  • Continuously monitor and maintain personal Field Service Parts Stock to requested levels, also continuous monitor maintenance status for dedicated equipment
  • Is responsible for maintaining personal tools and measurement devices (care, operability and calibration)
  • Follow all processes and requirements for administrative and organizational activities
  • Responsible for company car following respective car policy
  • Delivers solution to the customer and CSH on time and at the lowest cost possible
  • Establish good communications and relationship with customers.
  • Present a professional image and promote customer confidence.
  • Individual will contact customers, set up appointments, and communicate effectively during on-site visits.
  • Follow escalation processes and communicate to the appropriate level regarding problem equipment or customer satisfaction issues.
  • Ensures data integrity in call reporting, expense reporting and other administrative requirements.
  • Diagnose/repair equipment according to established processes, documents, service manuals, and software tools.
  • Train and provide simple repair information to customers for operating their system
  • Some territories may require extended travel and overnight stay.
  • Continues to develop skills towards new technologies.

JOB REQUIREMENTS:

  • Degree in electronics / electrical engineering, certified technical engineer (electronics or x-ray) or equivalent combination of technical education and experience
  • Experience in technical field service, (minimum of 2 years preferred)
  • Good skills in mechanical work
  • X-Ray fundamentals knowledge desired
  • Good skills with installation of PC hardware and associated software.
  • Strong software skills with handling of Windows XP / Windows 7, Microsoft Office
  • Knowledge of Network Protocols, related functions and connectivity
  • Understanding of DICOM
  • Native Portuguese speaker.
  • Driver’s License

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