European leader in the customer service industry, Webhelp was created in 2000, counting now with more than 35 000 collaborators, divided by 26 countries. At Webhelp Portugal (Lisbon – Parque das Nações), you will have the opportunity to contribute to the development of our presence in Portugal, and to grow together with us.
At the moment we are recruiting an Operations Manager, fluent in English and French.
Reporting to the Head of Project, the Operations Manager will be responsible for:
- Analyze production indicators to identify drivers of improvement
- Follow the margins/efficiency and implementation of action plans
- Analyze capability forecasts and ensure optimal utilization of production positions Available
- Ensure compliance with quality processes and standards
- Monitoring turnover, absenteeism and supervisory rates on its activities and steering action plans required
- Ensure the availability of the means of production (equipment, tools and, more generally, techniques)
- Manage sets up
- Contribute to the reception of the client and/or prospects during site visits
- Animate, motivate and retain teams
- Relay the company’s strategy to its employees and communicate all the objectives of the Project
- Academic Degree in Management or similar
- Professional Experience of 3/5 years as Operations Manager acquired in the customer service sector
- French and English Level: C1/C2
- Experience in budget management/P&L/Operating Accounts
- Strategic Vision
- Excellent Leadership and communication Skills
- Analysis and synthesis Skills
- Decision Maker and goals/results oriented
What you can expect
- Opportunity to work in a multicultural team within an international environment;
- Needed training and support to develop your skills and evolve within our organization;
- Relocation package;
- Private Health Insurance after 6 months;
- Profit from our partnerships with several entities, namely with Gyms and Restaurants, so you can take the most of your experience in Lisbon!
Ready to take up the challenge?
By joining Webhelp, you will be integrating a dynamic company where you can make a difference and find real career development opportunities. More than your past experience, your motivation and personality will make the difference!
Join our team and show off your talent!