Service Desk Team Manager

QuintilesIMS Ver Empresa

Não especificado
Licenciatura

Role & Main responsabilities

  • Solid relationship management and performance management skills
  • Ability to motivate and direct staff members and subordinates
  • Strong understanding of the organization’s goals and objectives
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
    to deliver the training according to clients’ specific configuration
  • Proctor course examinations, check and grade users’ training results and deliver feedback with course grades
  • Apply new technologies to deliver courses and improve the learning experience for users.

Requirements:

  • Solid relationship management and performance management skills
  • Ability to motivate and direct staff members and subordinates
  • Strong understanding of the organization’s goals and objectives
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment

Language Skills

Fluent in English.

Other languages: Italian Spanish or French fluency is preferential

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