Networking – Support Engineer

Microsoft Ver Empresa

Não especificado
Licenciatura

Are you interested in the cloud business?

The opportunity for you is to be part of the evolution of Windows and Windows Support Services, to be constantly challenged to provide broader capabilities to customers and to work in collaboration with multiple Microsoft teams.

Responsibilities include:

The Support Engineer is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments.

The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers, Partners, and Microsoft.

We are looking for talents that:

  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.
  • Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
  • Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Experience and Skills required:

  • Infrastructure / Network Administration
  • Strong TCPIP routing knowledge and understanding of the protocol
  • Troubleshooting at the expert level within large network environments
  • Packet sniffers andor Netmon
  • VPN, IPsec
  • DHCP, DNS, SMB, FTP, HTTP/s
  • Notions of Private, Hybrid and Public Cloud
  • Knowledge of Hyper-V Networking and notions of Software Defined Networking Technologies
  • Degree in Computer Science preferred or, alternatively, in a technical discipline.
  • Desirable MCSD, MCSE, MCSA or other Microsoft certification(s) in some of the technologies mentioned above.

Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion or belief

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