Policy Administrator fluent in German (m/f) Lisbon

EUROFIRMS Ver Empresa

Não especificado
Licenciatura

The main objective of this role is to support country teams in managing their Policy administration by providing an efficient and high quality administrative service.

Policy Administrator fluent in German(m/f)

Key Responsibilities:

  • General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring
  • Accurate, timely and efficient data entry and quality checking of insurance risks
  • To print, process and dispatch standard letters and emails as required
  • To support data cleansing and mass change processing projects
  • Keep the relevant KPIs updated.
  • Liaising with internal and external parties to respond to and resolve queries within processing deadlines
  • Preparing management information reports as requested using various reporting tolls and methods
  • Participate and provide support to process improvement projects
  • Delivers exceptional service standards/KPI’s
  • Administrative processing of quotes, new business endorsements, RNs and PPP`s
  • Participating and support the implementation in continuous improvement or change project work
  • Providing support to other teams to cover absences and peak workloads
  • Contributing to technical support and procedural best practice and support
  • Provide new ideas and support the team leader and coordinator regarding execution
  • General contact with brokers and clients

Profile:

  • Baccalaureate qualification
  • Proficient in written and spoken German and English
  • Good interpersonal skills with the ability to works as a member of various teams
  • Curious, willing to learn and showing a challenging conventions spirit
  • Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure
  • Ability to organise and prioritise and plan workload to meet deadlines
  • Demonstrating personal integrity
  • Good Customer Focus

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