Trainer

Webhelp Ver Empresa

Não especificado
12º Ano

Are you passionate about developing people’s skills and to prepare them to be top performers?

Webhelp is looking for you.

Responsabilities

  • Train and develop Customer Advisors skills:
  • Preparation of training sessions (classroom lay-out, logistics, content presentation document and quizzes);
  • Facilitation of classroom training sessions

After training, ensure that the skills are embedded through:

  • Quality control (listening, and compliance with process and customer experience required standards)
  • Coaching Customer Advisors and ad-hoc class-room training

Profile:

  • Previous experience in Customer Service, preferable in Contact Center environment;
  • At least 9 months’ experience in a Team Leader/Supervisor position;
  • Native or fluent (level C2) in German or French;
  • Good knowledge in English (level B2)
  • Excellent communication and listening skills;
  • Organized and results oriented.

Our offer:

  • Competitive salary
  • Health insurance (since 6 months contract)
  • Transportation allowance
  • Stable work
  • Training and development possibilities
  • Multicultural environment
  • Refund of ticket flight*
  • Accommodation provided during the first month*
    *For candidates living currently abroad

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