Team Manager

Fujitsu Ver Empresa

Não especificado

Service Desk Team Manager – Fujitsu Technology Solutions, Braga

  • To lead, motivate and develop a team of ITIL Process Controllers, Service Desk Experts and Service Desk
  • Agents to ensure delivery of Incident and RfS (standard change) management to agreed levels of service;
  • Own and accept personal responsibility for customer problems, champions customer issues to resolution
  • Build and enhance client strong relationships
  • Identify and develop people with technical or management potential
  • Manage resources and workload effectively (including performance reviews, personal development plans, and absence management);
  • Monitor work and reports on progress against service level, cost, time, specification, as appropriate
  • Promote and drive Sense and Respond through the account

We are looking for:

  • Experience working in a customer-focused role / support environment
  • Good written and oral communication skills in French and English (mandatory)
  • Strong Interpersonal and operational skills
  • Minimum 2 years People Management experience, ideally within a service industry

We offer:

  • Very competitive salary, bonuses and benefits package
  • Training, support and internal career progression plan
  • Employment contract directly with Fujitsu
  • Excellent facilities centrally located near a wide range of public transports

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