IT Operations

Altran Ver Empresa

Não especificado
Licenciatura

The IT operations technician ensures the monitoring of a set of systems and applications with the objective of maintaining them in optimal operational conditions. Ensure a wide range of activities including:

Work in a 24/7 week/hours scheme;

  • To detect the IT incidents and to implement a first level resolution or move to other resolution level in accordance with the procedures and instructions defined;
  • To ensure the treatment of supervision alarms of the infrastructures and applications, all technologies.;
  • To supervise and control the good course of operation and IT changes;
  • Management incidents, on any environment. The tool of support ITSM is Service Now;
  • Communication on incidents and changes in English and French;
  • Help Desk of external and international customers;
  • Management of the technical cells and crisis.

Specific activities:

  • To ensure the follow-up and recoveries batch jobs, Mainframe environment and distributed;
  • Support of the call centers and desktop environment.

Profile:

  • No previous experience in this role is requested;
  • General knowledge about IT field;
  • Rigor and reactivity capability;
  • Customer orientation;
  • Basic knowledge of Windows and Linux;
  • English minimum B1 level (mandatory);
  • French is a plus;

Offer:

  • Proper training will be provided;
  • Integration in a solid and dynamic team;
  • Participation in international and multicultural projects;
  • Be part of a new project in the financial sector;
  • Other benefits: health insurance, life insurance, permanent contract scheme, continuous training, development programs and career progression.

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