Technical Support Agent – Nordic Speakers

Cross Boarder Talents Ver Empresa

Não especificado
12º Ano

We are looking for people with strong communication skills to work in a company which makes support to one of this world companies.

Job Description:

  • To respond and record consumer enquiries/questions raised through free phone lines for customers.
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To provide a high level of customer service to clients at all times.
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To work effectively as part of a team, developing effective and supportive relationships with colleagues.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To have a sound knowledge of all products and services, understanding their use and functionality.
  • To be able to offer recommendations to common problems or frequently asked questions.

Job Requirements:

  • Travel Expenses: Paid by our client;
  • Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations;
  • The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.

Job Type: Full-time

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