Desk Underwriter PSC Spanish speaker

Hiscox Ver Empresa

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Who are we?

Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 2,200 highly professional staff, have offices in 14 countries and customers all over the world.

In 2015 the Hiscox Group grew by 10.7% to £1,944.2 million gross written premium and a very healthy profit of £216.1 million, delivering a return on equity of 16%.

We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.

The Hiscox Group is made up of the following business units:

  • Hiscox London Market underwrites mainly internationally traded business in the London Market – generally large or complex business which needs to be shared with other insurers or needs the international licences of Lloyd’s.
  • Hiscox Re our combined reinsurance teams in London, Bermuda and Paris, provide market leading expertise and a wide range of reinsurance products to high-quality insurers around the world.
  • Hiscox Special Risks provides specialist insurance and expertise for global risks including fine art, kidnap and ransom and terrorism
  • Hiscox US operating since 2006 from six locations offering professional liability, specialty and property insurance. Hiscox US also provides small business insurance direct to consumers.
  • Hiscox UK and Hiscox Europe offers a range of specialist insurance for professionals and business customers, as well as high net worth individuals and also provides home and small business insurance directly to consumers.
  • Hiscox Group is the umbrella function that supports all areas of the organisation, home to our operations, IT, Finance, HR, Marketing, Communications and Modelling teams.

Our business philosophy

The best people

Any business is only as good as the people it employs, and we employ the best in the business. We empower our people to provide the type of insurance solutions which are often too complex for other insurance companies, and aim to provide our customers with a level of personal attention that standard insurers might not be able to.

We are committed to developing our staff through our graduate programme, mentoring, in-house and external training, and our professional approach to setting standards is best practice. We are also members of the Chartered Insurance Institute, which has a long history of championing professional standards within the industry, and many of our people have become – or are in the process of becoming – CII accredited.

The best clients

Hiscox has three vital questions for every risk – “Who is the insured? Who is the insured? Who is the insured?”. Who we insure is as important as what we insure. Whatever the business, be it a global oil company or a one man professional practice, we are interested in the management and how the business is run. Our belief is that the good insured always pays too much, and the bad insured too little. By seeking out the good insureds and avoiding the bad, we are able to offer wide cover at reasonable premiums.


All of our products have been designed with our customers’ specific needs in mind. Creative use of technology has also improved distribution and enabled us to respond even more quickly and effectively to our customers. Unlike many of our competitors, Hiscox really is an organisation that thrives on change.

The Team

Hiscox has an established underwriting centre in Lisbon and 5 Underwriters working for the Spanish Business. This is an excitingopportunity to become an integral member of the Professions and Specialty Commercial Team. The volume of business is rising rapidly and career opportunities are excellent should individuals demonstrate the skills and success in their roles.

The development plan for Hiscox Spain is very ambitious for the next few years and it is expected that the team will grow at the same pace as the business.

The Role

Working within the Hiscox Underwriting Team, this will be accountable for underwriting and renewing a caseload of existing Professional Indemnity and Commercial Risks for our Spanish business. You will actively identify opportunities to cross-sell and have a strong focus on building rapport with, and delivering a superb service to our broker partners.

Key Responsibilities

  • Underwrite, price and negotiate accounts consistent with the quality of the risk and according to the company’s strategy and guidelines for the Professional Indemnity and Commercial risks product line
  • Develop new relationships and maintain existing relationships with brokers
  • Work with operations, claims, finance and internal and external marketing to build products and contribute to the financial performance of the business unit
  • Maintain excellent service standards
  • Monitor product results and develop ideas to increase productivity
  • Maximise the retention of existing renewals and handle mid-term adjustments on existing business
  • Contribute to growing the existing business income through cross-sell and up-sell
  • To deal quickly and efficiently with a large volume requests from Brokers
  • To effectively negotiate with both internal and external parties including identified points of contact within a brokerage
  • Maintain profitability of the account by making sound and consistent individual underwriting decisions
  • To identify and challenge non-standard underwriting decisions within the Technical Underwriting Guide (TUG) with a reasoned referral to a product expert or senior underwriter
  • To regularly challenge convention, writing ‘non standard’ business and able to take decisive action on loss making business
  • Take ownership of the performance of your region’s account, identifying non performing accounts in terms of key performance indicators (e.g. retention and profitability) and take appropriate action or flag with the relevant people.

Person Specification

  • Excellent written and verbal communication skills both in Spanish and English
  • Outgoing, driven, high attention to detail and results focused mentality
  • The ability to identify business needs
  • Strong understanding of basic sales principles, negotiation skills and demonstrate a competitive drive
  • Strong interpersonal skills and ability to work independently in a collaborative environment
  • Innate service focus which enables one to effectively interact with all levels of internal and external customers and partners
  • Demonstrable drive, self-motivation and determination to achieve results
  • Able to apply consideration to potential outcomes and to make decisions with in difficult and complex situations
  • Team player
  • Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core value of Hiscox

Career Progression

In the earlier stages of your career at Hiscox, success will be rewarded by organic growth of the European team in Lisbon and the overall growth of Hiscox Europe. In the longer term you could move into a larger or more senior role as Hiscox Europe develops

Why Hiscox?

This is a fantastic opportunity to join Hiscox during a time of focused growth where you will have the remit to make a real difference.

Hiscox offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation. There will be plenty of opportunity for on the job career development within a supportive environment.

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