Technical Support Representative

SolarWinds Ver Empresa

Não especificado
Licenciatura

SolarWinds MSP is seeking a Technical Support Representative to diagnose and resolve technical issues involving all SolarWinds Products; Remote Monitoring, Asset Tracking, Remote Connection, Patch Management and Mail Security. The Technical Support Representative is the key interface between SolarWinds MSP and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.

This position requires someone who is technical, organised, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and handle multiple tasks simultaneously. Highly motivated individuals who thrive in a fast-paced contact centre environment and are passionate about quality are encouraged to apply.

Technical Support Responsibilities:

  • Deliver service and support to customers via phone, email, and/or chat
  • Provide an exceptional customer experience through issue resolution
  • Redirect or escalate issues appropriately when issues appropriately
  • Maintain thorough and accurate documentation of cases
  • Maintain and continue to develop in-depth knowledge of all our products and services

Qualifications:

  • Technical Support Qualifications:
  • Technical degree/diploma preferred, or qualified by experience
  • Effective listening, and ability to communicate both verbally and written, professionally
  • Previous experience in technical, or customer service role preferred
  • Basic understanding of networking terms and concepts
  • Proficient in Windows operating systems, file structure, registry, and event logs

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