SolarWinds MSP is seeking a Technical Support Representative to diagnose and resolve technical issues involving all SolarWinds Products; Remote Monitoring, Asset Tracking, Remote Connection, Patch Management and Mail Security. The Technical Support Representative is the key interface between SolarWinds MSP and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.
This position requires someone who is technical, organised, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and handle multiple tasks simultaneously. Highly motivated individuals who thrive in a fast-paced contact centre environment and are passionate about quality are encouraged to apply.
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