Account Manager (Spanish & Portuguese speaker)

Farfetch Ver Empresa

Não especificado

Key Responsibilities:

  • Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results;
  • Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities;
  • Manage each boutique through strategic planning and tactics, turning knowledge into focused action;
  • Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team;
  • Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities;
  • Review monthly boutique performance and Farfetch profitability;
  • Conduct regular business reviews internally and with boutiques;
  • Onboard new boutiques commercially and supervise the operational setup and implementation through
  • Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
  • Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner
  • Services team and other teams, to drive all service KPIs and ensure business needs are met.

Key Skills and Experience:

  • Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus;
  • Ability to easily build relationships with the different players of the business;
  • Outstanding skills in sales/negotiation techniques and strong analytical ability;
  • Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace;
  • Excellent sense of prioritization and timing;
  • Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information;
  • Articulate communication both verbal and written;
  • Fluency both written and verbal in English, Spanish and Portuguese being mandatory;
  • Previous international work experiences a plus.

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