Chasing and Escalation Analyst (m/f)

Experis Ver Empresa

Não especificado

Our Client is a leader in banking and financial services that can offer you an exciting and truly global career


  • Daily liaison with customers over the phone and by email to chase for confirmations.
  • Retrieving legal confirmations (electronic and/or paper) for all the products managed by the Documentation Department and transmission to the matching teams.
  • Monitor the group email box to ensure incoming requests are prioritised accordingly and ensure timely chasing of confirmations.
  • Contribute to meeting regulatory confirmation execution targets (DFA and EMIR).
  • Understanding the importance of effective escalation.
  • Prepare and animate the Escalation Committee calls with the Business.
  • Enrich and/or update the client referential database.
  • Continuous review of processes, set ups and controls ensuring high level of risk management and improving our services towards clients.
  • Maintaining effective working relationships with Business Trading and Sales, IT and other Operational areas in Paris, Montreal or Singapore and globally through daily interactions.
  • Be customer focused by maintaining excellent relationships with our external clients; understand their organisation and their expectations.
  • Meet clients’ expectations in the strict respect of internal group policies and procedures in place.


  • Master Degree in Finance is a plus
  • Fluent in English (both oral and written communication)
  • Previous experience in a similar area is a plus
  • Understanding of OTC derivatives including trade life cycle is a plus
  • Excel Skills (intermediate)
  • Excellent communication and interpersonal skills
  • Ability to prioritize workloads & use a proactive approach to meet deadlines
  • Effective escalation and consensus builder
  • Strong analytical skills
  • Attention to details and accuracy
  • Team player

If you believe you have the suitable skills for this position, please send your English CV.

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