The Director of Operations in charge of Rooms and Residential should be a multi property oriented professional, with great passion for dynamics and complexity. An experienced visionary in the Luxury Collection brand, with previous experience in a Resort as Director of Rooms/Director of Operations in charge of Rooms. This role is to drive the business in different accommodation units, establishing new strategies in managing their specific requirements, goals and identity. Additionally, this role will also be the leader of the Leisure & Sports section, managing the Security of the entire property, handling the multi property keys, be the first and main point of contact to all individual owners, as the person also in charge of all subjects and procedures related to owned properties. The Director of Operations in charge of Rooms and Residential will assume the position of the right hand of the Complex General Manager, on a daily basis, being the representative figure in his absence and to whom should be addressed all subjects during this period.
Great sense of operation and leadership are most valued for this position, due to the diversity of teams and areas of management, in order to ensure that all Resort’s activities run smoothly.
AVERAGE % OF TIME
20% Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the Complex General Manager following internal, regional policies and procedures. Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service.
20% Direct and coordinate the Rooms Division. Carry out all policies and prepare reports established by Starwood and the Complex General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation. Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
15% Direct and coordinate the Rooms Division operations in conjunction with the Complex General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
15% Direct and coordinate with the Director, Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility. Certify that procedures and controls are implemented for the laundry operation.
10% Develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
10% Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations and Starwood policies and procedures to ensure a high level of quality and customer satisfaction.
5% Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
5% Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
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