Services Delivery Manager

Microsoft Ver Empresa

Não especificado
Licenciatura

This role is all about service delivery management. As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our cloud and on-premises technologies, and a range of activities related to improving the cloud service adoption, health, and overall customer success. The value the Services Delivery Manager brings to Microsoft is increased customer success and satisfaction, value realization of technology and cloud investments, reduced support costs, and the awareness needed around product improvements.

Key Responsibilities:

As a trusted adviser, you’ll ensure customers are making the most of their technology by creating a tailored service delivery plan to drive business value from the customer’s cloud service and IT investments. Manage the delivery and follow-up of proactive services outlined in the service delivery plan. Effectively communicate the realized value of delivered services through Service Reviews with the customer. Develop and expand strategic customer relationships to grow Premier Service coverage and ultimately the delivery and realization of its value.

Key Experiences, Skills and Knowledge Education:

  • IT industry background, ideally within service delivery
  • Experience in client facing role
  • Strong service delivery, time, project and priority management skills
  • Degree or equivalent in Computer Science, Engineering or equivalent
  • Able to plan for and rise to a range of project and customer challenges
  • Experienced in IT operations and technical infrastructure
  • Fluent in Portuguese and English is required

Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

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