Service Manager

Tesla Ver Empresa

Não especificado
Licenciatura

The Role

This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical and business acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center however the role will require travel as needed and directed by management.

Responsibilities

  • Supervise day to day operations, control warranty costs and travel expenses.
  • Manage service and parts operations at the store level.
  • Performs Service Writing and Counsel.
  • Train, mentor team, Maintain records of time, expenses and materials.
  • Perform equipment inspections, adjustments and certifications.
  • Perform other related duties as assigned.
  • Help maintain cleanliness of vehicles and service center.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Manage the running of the business.

Requirements

  • Degree or Certificate in Automotive Technology or equivalent experience preferred. In Lieu of a degree, the equivalent in experience and evidence of exceptional ability.
  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules.
  • Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment.
  • Automotive equipment and servicing methods.
  • Dealer Business Process and Best Practice.
  • ERP and DMS Systems, MS Office Suite.
  • Fluency in English and Portuguese required.
  • Service Manager and Service Advisor experience.
  • Hybrid Experience a plus.
  • Certification to repair A/C systems and handle refrigerant desired.
  • Excellent oral and written communication skills as well as the ability to follow instructions required.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Maintain and perform top level professional integrity and appearance as a service manager.
  • Valid driver’s license.

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