Dutch Customer Advisor for Car Rentals Project (m/F)

Teleperformance Ver Empresa Teleperformance Portugal

Não especificado
12º Ano

Horário

40 horas por semana

Língua(s)

Dutch, English

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 6.000 employees we are providing services to around 56 countries in 28 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.

Our Client

Expedia is one of the leading online travel companies worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels.com, hotwire or rentalcars.com. Help Expedias car rental partner to take care of each and every customer offering a variety of solutions for all the needs of travelers.

Responsibility

  • Help customers to search, plan and book cars online;
  • Provide helpful and effective service for both “pre- and post travel” concerns;
  • Telephone booking of services / sales (for incoming customer calls only);
  • Assist customers with questions regarding payment, changes, cancellation or any other concerns.

Your Profile

  • Native level of spoken and written Dutch (mandatory);
  • Good level of English (minimum B1);
  • Contact Center experience is a plus;
  • Good working knowledge of computers, MS Office and common internet applications;
  • Excellent communication skills and interpersonal skills;
  • Availability between Monday and Sunday 08h00 and 17h00 (including rotating weekends).

Our Offer

  • Excellent work opportunity in a leading multinational company;
  • Stable work and career progression;
  • Intensive training and integration phase;
  • Private health insurance after 6 months of employment;
  • Fixed-term, renewable employment contract;
  • Long-term career opportunities;
  • Reimbursement of your initial flight costs after 9 months and airport pick up;*
  • Annually complementary return flight to your home country (within Europe);*
  • Possibility to live in one of our apartments;*
  • Free organized sport activities and events.

*for candidates who relocate to Lisbon

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