Social Media Manager (m/f)

Teleperformance Ver Empresa

Não especificado

What will be your position?

We are looking for a Manager for our Social Media Global Team, to join our Global Research and Development team.

The Manager for the Social Media Global Team acts as pragmatic insights driver and is the advocate for Teleperformance Social Media Solutions internally and externally.

You will be responsible for leading a team of Social Media Analysts, to deliver excellent market research studies and multichannel CRM consulting strategies. You should possess a deep understanding of the digital principles, have sound business acumen, excellent cross-functional collaboration techniques, and be the advocate for an enhanced customer experience. You must have a strong understanding of data as it relates to web and marketing analytics.

You will also make presentations to senior management and clients routinely, work directly with the Business Development teams’ worldwide and work on RFPs

Main Responsibilities

  • Manage a team of Social Media Analysts, to deliver an excellent support to our internal stakeholders
  • Oversee market research studies and work with the Strategic Planner to guarantee the quality of the final outputs
  • Client meetings, understanding client needs to provide advice on social media CRM strategy
  • Presenting Teleperformance social media solutions
  • Being responsible for strategic decision-making
  • Defining and implementing action plans to achieve the expected results

Who are we looking for?

  • Fluent English speaker (mandatory);
  • Degree or equivalent work experience in Marketing, Economics, Communications, Computer Science or Digital Technologies (mandatory)
  • Experience in managing Social Media or Digital Marketing Projects (mandatory);
  • 6 years’ experience in a leadership role (preferable);
  • Good negotiation Skills
  • Extremely detail oriented and hands-on with data
  • Autonomy and Proactivity
  • Project management methodologies and certifications (preferential)
  • MBA (preferential)

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