French Supervisor (m/f)

Teleperformance Portugal Ver Empresa

Não especificado
12º Ano

What will your position be?

The Supervisor is a Team Leader for a team of 15 Customer Service Representatives, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/hers team, training and manage them on a day-to-day basis.

Main Responsibilities:

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement;
  • Provide service quality and efficiency reports to the client.

Who are we looking for?

  • Native or Near Native French speakers (mandatory);
  • Good level of English (mandatory);
  • Minimum 1 year experience managing contact center Customer Service Representatives’ teams (preferable);
  • Microsoft Office knowledge;
  • Dynamic and leadership skills;
  • Ability to make decisions under high levels of stress.
  • Extended time availability.

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Free organized sport activities and events every month.

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