Assistant Call Center Manager

Delegate Recruitment Ver Empresa

Não especificado
12º Ano

Be part of it

This is a standout role within one of Portugal’s most enviable companies to work for due to the wide variety of employee benefits they offer. This client is a global outsourcing partner who represents some of the most well known brands in the world. They have a highly diverse workforce and offer a fun yet professional working environment, which includes subsidise, company owned accommodation.

Your challenge

Your role within this organisation will be to be responsible for a group of supervisors. You will be looking after their training and development as well as making sure that they are meeting their targets. This role will therefore require an individual, who possesses strong leadership skills, is able to motivate a team and who is switched on and highly organised. In return you will gain international management experience and a multitude of employee benefits. Some of your daily tasks will include:

  • Manage a group of Team Leaders, monitor their performance and development while providing them with training and support
  • Analyzing statistics and reading and writing reports
  • Report main results and KPIs to the Contact Centre Manager
  • Identify potential risks and opportunities for improvement
  • Ensure the correct implementation of the standard process and procedures

Your resume

  • Fluency in German and English or Portuguese
  • Experience in managing Contact Centre Teams
  • Highly IT literate with strong knowledge of MS Office
  • Excellent leadership skills with the ability to motivate a team
  • Highly detail orientated, organised and has the ability to prioritise workload
  • Excellent communication skills – good at maintaining working relationships

Up for the adventure?

Then we want to hear from you today, so get in touch!

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