Quality Analyst and Trainer

Delegate Recruitment Ver Empresa

Não especificado
12º Ano

Be part of it

This is a standout role within one of Portugal’s most enviable companies to work for due to the wide variety of employee benefits they offer. This client is a global outsourcing partner who represents some of the most well known brands in the world. They have a highly diverse workforce and offer a fun yet professional working environment, which includes subsidised water sports and social activities for employees.

Your challenge

This client is looking for someone to develop an in-house training program for employees. It will be your role to nurture new talent from their first day training and your responsibility to oversee their development. Therefore you will need to be a patient individual who has all the skills associated with being a good teacher in order to positively affect employees. Some of your daily tasks will include:

  • Formulating and in-house training program which spans out over a 2-5 week period in a classroom environment followed by on the job training
  • Delivering training sessions yourself
  • Monitoring and evaluating the development of employees who have taken part in the training program
  • Monitoring the teams engagement with customers
  • Suggest and implement improvement needs and preventative actions

Your resume

  • Fluent in both written and spoken English and Spanish
  • Previous experience in training (in a Contact Centre environment would be a bonus!)
  • Previous exposure to Quality Management
  • A training qualification would be advantageous
  • Excellent communication skills both written and verbal
  • Highly organised individual who has the ability to prioritise workload
  • Ability to maintain good working relationships
  • Good teaching ability and confident with public speaking

Up for the adventure?

Then get in touch, we want to hear for you today!

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